About

Wild&Berg Oy is committed to protecting the privacy of its customers and offers the possibility to influence the processing of data by contacting info@wildandberg.fi

This Privacy Policy is to inform our customers about the processing of their personal data. Customers must accept the terms of this Privacy Policy in order to use the services of the Wild&Bergin website.

The information we collect allows us to:

• To provide a good customer experience
• To provide an easy to use and secure service
• To provide a secure and easy-to-use service to our customers

Data controller and contact details

The controller of the personal data processed is:

Wild&Berg Foods Oy y-tunnus:

Siltatie 20
69600 Kaustinen

For more information on data protection and the processing of personal data, please contact us by e-mail:
info@wildandberg.fi

What information can be collected about me?

Information provided by the user or personally identifiable information

• Identifying information, such as name
• Contact information, such as address, telephone number and e-mail address
• Payment information, such as billing information

Data observed from the use of services and derived from analytics

• Purchase history, including products ordered and their prices
• Delivery information, such as the chosen delivery method and delivery address
• Product reviews
• E-commerce usage and browsing data and terminal identification data

Providing identification, contact and payment information is mandatory when you make a purchase from the Wild&Berg online store.

What is my personal data used for?

Personal data is used to:

• to maintain your customer relationship
• to deliver, process and archive orders
• to prevent abuse

Data processing is based on the customer relationship between the customer and Wild&Berg Ltd, a contract, the use of the website, the customer’s explicit consent or legal obligations.

How is my data stored and protected?

All personal data is protected against unauthorised access and against accidental or unlawful destruction, alteration, disclosure, transmission or other unlawful forms of processing.

The user register is protected on the controller’s system, which is protected by operating system security software. Access to the system requires the entry of a user ID and password. The system is protected by firewalls.

We follow good data protection practices in the processing of personal data and technical solutions, including data mining, anonymisation and encryption. The processing of personal data takes into account the requirements of the EU data protection regulations applicable as of 25 May 2018.

All access to personal data is controlled in accordance with good practices.

Who processes my personal data?

Only Wild&Berg Ltd’s own employees and the service provider have access to customer data. Our staff are trained to use the data in a safe and ethical manner. Each of our staff will only see customer information to the extent necessary to perform their job duties.

Will my personal data be transferred to third parties?

We use trusted contractual partners, whereby data may be transferred to a third party. We may disclose some necessary information to third parties to ensure delivery.

If necessary, we will also disclose information to public authorities. We will always inform the customer of any request for information, if permitted by law.

We transmit data to the following third parties:

• Email marketing partners, if the customer has subscribed to a newsletter
• To the delivery company, if the delivery method chosen is delivery to a pick-up point, the nearest post office or to the delivery address.
• To a payment intermediary when paying by payment card.
• To the credit issuer, if the customer chooses to pay by credit company invoice or installment.

Are cookies used on the shop’s website?

Cookies are used on the Wild&Berg website. Many cookies are necessary and the online shop will not function without them. Cookies for reporting and analytics help us to improve the user experience and functionality of our website. Marketing and advertising cookies help us to better target our content. If you select “Necessary cookies only” you will limit the cookies to those necessary for the functionality of our online store.

For more information on cookies, please visit the website of the Communication Agency.

Excessive or necessary?

Cookies allow the identification of the terminal device accessing the site and the information related to the use of the site, but this data CANNOT BE USED TO RECOGNISE AN INDIVIDUAL PERSON. The data generated by the cookies enables the collection, processing and analysis of information on site usage, traffic, events and other statistics related to the site. Through these activities, we aim to improve the usability of the site and provide the best possible customer experience.

Cookies are session cookies and persistent persistent cookies. Session cookies expire when the user stops browsing the site, while persistent cookies are retained for a specified period of time or until they are deleted by the user. Browsers will only send the cookie to the server that originally sent it to the user. Cookies are used to store and transmit the choices made by the user on the site. For example, if a user chooses English as his or her language on a website, this choice can be stored in the user’s browser in the form of a cookie, after which all HTTP requests made by the user on the same server will be informed of the user’s choice of English.

Our website may also contain third-party cookies, for example to measure user traffic and for site analytics. Third parties may place cookies on your terminal device when you visit our site.

Use of cookies in Wild&Berg Oy’s online store

We also use cookies to target our advertising on third party websites. We use the information collected by cookies to analyse the use of our websites and to improve the user experience on our website. This information is only used internally by us and is not passed on to third parties or other persons outside the trade. We will never store any information that could identify you.

We use cookies to collect user data that allows us to measure and evaluate the effectiveness of our advertising and to target ads to those audiences that the cookie data indicates are the most appropriate audiences for us. In these cases, it is also possible to use behavioural data collected from sites outside the Wild&Berg Ltd website.

We use cookies from third parties to block relevant offers and advertisements on external digital channels. The third parties we use for marketing purposes are Facebook, Google and TikTok. We use cookies from Google for the development and operation of the website.

How can you block the use of cookies?

If you do not wish to accept the use of cookies, you can change your browser to automatically block cookies or to notify you each time the site wishes to save cookies. However, our website will not function optimally if you choose to block the use of cookies.

How do I delete cookies?

In your browser settings, you can delete cookies that have been stored on your computer. However, even if you have deleted cookies, they may be restored when you visit our online shop again at a later date. The success of deleting cookies also depends on the browser used.

By using the Wild&Berg Ltd website, you agree that we may use the cookies mentioned above.

Can this Privacy Policy be changed?

We reserve the right to change this Privacy Policy due to developments in services and changes in the law. Significant changes to the Privacy Policy will be communicated to registered customers when the Terms are updated.

Where can I contact you?

You can contact us on privacy, data processing, privacy policy and other issues by email: info@wildandberg.fi

info@wildandberg.fi